Recently, Curtis Gibson had an interview for the position of a senior manager at a transit service. At the interview, the interviewer made a passing remark about how policies can make or break the best economy in the world.
Immediately, Curtis launched into a discussion of how true the interviewer was, substantiating his claim with stories from real economies around the world. Similarly, when the interviewer suggested that Curtis work the earlier shift because, if selected, he would have to commute a significant bit to reach work, Curtis vehemently agreed, saying, You couldn't be more right. Which of the following impression management techniques is Curtis using?
A) favors
B) exemplification
C) enhancement
D) self-promotion
E) conformity
Question 2
The strength of product departmentalization in the matrix structure is that it facilitates ________.
A) coordination among specialties
B) implementation of a high degree of centralization
C) adherence to chain of command
D) standardization
E) employee empowerment
Phrases that Decrease Customer Service Level
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