What is citizenship behavior? What will be an ideal ...

[tiffannnnyyyyyy]

What is citizenship behavior?
 
  What will be an ideal response?

Question 2

Employees are most likely to perceive their organization as supportive when ________.
 
  A) they experience a cognitive dissonance between their job attitude and behavior
  B) the affective component of the attitude is extremely strong
  C) there is a weak relationship between their attitude and behavior
  D) they have a voice in decisions
  E) they experience an emotional contagion while performing their job duties

[Mochi]

Answer to Question 1

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called citizenship behavior. Successful organizations need employees who will do more than their usual job dutieswho will provide performance beyond expectations. In today's dynamic workplace, where tasks are increasingly performed by teams and flexibility is critical, employees who engage in good citizenship behaviors help others on their team, volunteer for extra work, avoid unnecessary conflicts, respect the spirit as well as the letter of rules and regulations, and gracefully tolerate occasional work-related impositions and nuisances.

Answer to Question 2

D
Explanation: D) People perceive their organization as supportive when rewards are deemed fair, when employees have a voice in decisions, and when they see their supervisors as supportive.