An organization wants to bring in a process-driven approach in its work environment to enhance productivity and accountability. The employees, however, are used to a flexible mode of working and refuse to comply.
Which of the following courses of action would you recommend the organization take as a first step toward change, from the perspective provided by Lewin?
A) The organization must create such anxiety and guilt among workers facing the change that they are forced to comply with the change.
B) The organization must alter its work procedures and policies and consider that the change has been applied successfully.
C) The organization must bring in new employees who are comfortable with the new methods of working.
D) The organization must develop a one-step practical solution to the need for change as there is no scope of experimentation.
E) The organization must describe to employees, with facts and figures, how low productivity has necessitated this change.
Question 2
Which of the following, if true, would most weaken the argument that Taeko Motors should upgrade its technology?
A) Employees fear that the new technology will render them obsolete.
B) The company will be able to recover the cost of the technology within three years of implementation.
C) The existing machinery is currently functioning at the optimal level and the cost of maintenance is minimal.
D) The supplier of the technology is willing to offer free servicing and maintenance for the first five years.
E) The new technology is expected to reduce the company's overall cost of production.
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