________ are sets of sequenced, routine work tasks that limit ...

[big1devin]

________ are sets of sequenced, routine work tasks that limit individual employee behaviors to those that are believed to be best for getting work done efficiently.
 
  A) Operational procedures
  B) Transformation processes
  C) Secondary reinforcing mechanisms
  D) Internal integration tasks
  E) Primary embedding mechanisms

Question 2

________ are things and activities in and around the organization that maintain or strengthen company values.
 
  A) Operational procedures
  B) Transformation processes
  C) Secondary reinforcing mechanisms
  D) Internal integration tasks
  E) Primary embedding mechanisms

[Toya9913]

Answer to Question 1

A

Answer to Question 2

C