Which of the following BEST display an organizational citizenship behavior?
A) A new accountant decides to take an advanced accounting class to improve her skills at the firm.
B) An advertising executive works longer hours to meet a tight deadline.
C) The HR department at a green company participates in a mandatory community cleanup.
D) A manager trains his assistant on the company's new database management system because he is required to do so.
Question 2
Dividing a job into tasks and assigning them to different people is an application of which organizing principle?
A) Span of control B) Division of labor
C) Hierarchy D) Line and staff
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