Author Question: Bennett is a Customer Services Manager. The right Bennett has in the workplace to give orders and ... (Read 123 times)

awywial · **on:** Jul 7, 2018

Bennett is a Customer Services Manager. The right Bennett has in the workplace to give orders and expect those orders to be obeyed is known as

A) authority B) behavior C) command D) teamwork

Question 2

________ is the work that employees perform to control their experience and expression of moods and feelings on the job.

A) Emotional labor
B) Control display
C) Expression management
D) Display rules