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Author Question: Cognitive dissonance occurs when employees are expected to express feelings that are at odds with ... (Read 52 times)

melina_rosy

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on: Jul 7, 2018
Cognitive dissonance occurs when employees are expected to express feelings that are at odds with how they are actually feeling.
 
  Indicate whether the statement is true or false

Question 2

Which of the following would NOT contribute to organizational effectiveness?
 
  A) excellent quality assurance procedures
  B) quality employee retention programs
  C) superior customer relations processes
  D) high prices for all goods and services


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iman

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Reply #1 on: Jul 7, 2018
Answer to Question 1

FALSE
Explanation: Emotional dissonance occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

Answer to Question 2

D


melina_rosy

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Reply 2 on: Jul 7, 2018
Gracias!

matt95

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Reply 3 on: Yesterday
Excellent

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