A company is using an external change agent named Don to help reduce waste. What is MOST LIKELY to occur?
A) Don will cause bottom-up change to occur.
B) Don will have difficulty coming up with solutions because he is an outsider.
C) Don will be accused of favoritism by several employees.
D) Don will give managers ideas and suggestions to change.
Question 2
The ________ view of organizational culture explains how an organization develops the shared values that can have such a powerful effect on work attitudes and behaviors.
A) ten-foot attitude
B) product champion
C) perception is reality
D) people make the place