What is the first step in the process of developing a targeted ...

[soccerdreamer_17]

What is the first step in the process of developing a targeted message?
 
  A) Establish what the purpose of your message will be
  B) Determine who you will deliver your message to
  C) Determine how you will deliver your message (e.g. asynchronous, memo, live speech, interactive presentation, hands on demonstration, etc.)
  D) Choose questions to answer in your message

Question 2

Targeted messages are particularly important when trying to communicate to a ________.
 
  A) Coworker from a different generation
  B) Struggling subordinate
  C) Large and diverse group
  D) Teammate with poor information literacy

[ynlevi]

Answer to Question 1

A
Explanation: A) The first step in your plan should be to establish the objective of your message.

Answer to Question 2

C
Explanation: C) A targeted message is particularly important when trying to communicate to a large and diverse group.

[soccerdreamer_17]

Thanks for the timely response, appreciate it

[lkanara2]

Wow, this really help