Author Question: When shopping in a retail store, a very loud alarm goes off. You look around and see that no one is ... (Read 42 times)

Anajune7 · **on:** Jul 7, 2018

When shopping in a retail store, a very loud alarm goes off. You look around and see that no one is panicking, not even the employees, so you decide that it must be a false alarm and continue shopping. What helps explain your conclusion?

A) Authority
B) Reciprocity
C) Social proof
D) Scarcity

Question 2

Employees ________ an organization's values and its specific norms when they learn to behave according to their organization's specific values and norms without realizing they are doing so.

A) memorize
B) internalize
C) conceptualize
D) individualize

CourtneyCNorton · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C
Explanation: C) Social proof persuaded you the alarm did not signal danger. When the ambiguous alert sounded, other people around you didn't change their behavior, so you were persuaded that there was no need to change your behavior in response to the alarm. You relied on the actions of others to shape your own behavior.

Answer to Question 2

B