All of the following are part of a person's linguistic style EXCEPT ________.
A) volume
B) tone of voice
C) use of pauses
D) physical distance
Question 2
To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.
A) instituting diversity-training programs
B) grouping workers according to ethnicity or nationality
C) using only e-mail as the recommended channel of communication
D) avoiding the hiring of people with diverse backgrounds