Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota.
While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?
A) controlling and coordinating group activities
B) providing knowledge
C) motivating organizational members
D) expressing feelings and emotions
Question 2
Which of the following is NOT an example of how managers should use communication to motivate employees?
A) promoting the filtering of critical information
B) expediting the setting and achievement of goals
C) determining the valences of various outcomes
D) making sure that expectancies are high
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