Dick Sines is a manager in the customer service department of Grand Prix Auto Parts.
According to a recent performance appraisal, Dick was told he was spending too much time trying to solve problems with the computer system in his area and not enough time supervising employees. The MAIN purpose of this performance appraisal is to ________.
A) give Dick a chance to explain why he is spending time trying to fix the computer system
B) give Dick's manager new insight into the operation of Dick's area
C) give Dick feedback concerning whether he is focusing his effort in the right direction and on the right set of tasks
D) provides documentation that Dick has been warned that he needs to spend more time supervising
Question 2
Vincent works as a receptionist at an office. He is pleasant with employees and clients. Vincent keeps his desk very clean. Sometimes, he misses important calls because he is busy organizing his workspace.
Which of the following BEST describes Vincent's pattern of behavior at work?
A) positive customer service work but negative time management skills
B) positive as the result of his doing a great overall job
C) positive customer service work but negative telephone skills
D) negative as the result of his doing a poor overall job
Question 3
Accurate performance appraisals provide employees with ________.
A) autonomy
B) self-efficacy
C) self-confidence
D) feedback
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