You are the manager of a college IT department, in charge of ...

[schs14]

You are the manager of a college IT department, in charge of providing student, staff and faculty support in all IT areas, including computer labs, email, smart classrooms, and specialized needs.
 
  The college just announced a 40 cut in the budget for next year and has asked you to implement staff and equipment reductions. You and your staff take pride in the level of customer service and communication you have been able to establish.
  59. As the manager, the first thing you will work on is:
  a.
  the swift and efficient implementation of the budget cuts.
  b.
  maintaining the equipment quality you have worked on so hard.
  c.
  a staff meeting to discuss the best way to proceed.
  d.
  your letter of resignation.
  e.
  a letter of protest, signed by staff, faculty and students.

Question 2

Explain how managers create resistance during implementation.
 
  What will be an ideal response?

[tkempin]

Answer to Question 1

c

Answer to Question 2

A negative approach to employee resistance overlooks two important points. First, employee resistance is often a result of management actions. Managers can and often do create resistance by the manner in which they pursue change. By looking at the aforementioned reasons for employee resistance, one can see ow many can be understood in part as a natural and expected outcome of mplementation.
hi
When employees are satisfied with the status quo, for example, the barrier may be that they have not been allowed to engage in an adequate and full diagnostic process to share learning about why the status quo is undesirable and what about the status quo needs to be changed. Employees who do not fully appreciate the potential benefits of the proposed change may either have little idea of where management proposes to take the organization or believe that management simply does not possess either the competence or commitment necessary to achieve the stated goals.

[schs14]

Excellent

[peter]

TYSM