Author Question: Your employees are not happy with your announcement about the new strategy. While they realize that ... (Read 46 times)

Ebrown · **on:** Jul 7, 2018

Your employees are not happy with your announcement about the new strategy. While they realize that there are issues with customer service,

they question the
top executives' decision to make service the new priority, arguing that a focus on
service will hurt the quality of their design. Your response is:
a. to explain way their actions created the problem
b. to engage in discussion and dialogue
c. to observe the most vocal opponents and plan a firing strategy
d. to move along as planned, keeping focused on the end goal
e. none of the above

Question 2

Explain how and why Google provides an organizational context that stimulates innovation.

What will be an ideal response?

Joc · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

b

Answer to Question 2

Behavior comes from the individual and the context. Google co-founder Larry Page believes that innovation is a key strategic goal for Google. To accomplish this, employee risk taking must be encouraged, and mistakes and chaos are an expected and accepted part of the process. Not punishing mistakes, but looking for the learning gained, provides employees with the necessary context and the right motivation to align their behavior with company strategy.