A major purpose of work streamlining is to a. minimize ...

[WWatsford]

A major purpose of work streamlining is to
 
  a. minimize duplication of effort and waste.
  b. increase the speed at which you work.
  c. get your to do list down to less than 10 items per day.
   d. share your responsibilities with others.

Question 2

A major purpose of active listening is to
 
  a. find discrepancies in the sender's message.
  b. be prepared to offer a rebuttal.
  c. relax and enjoy the opportunity not to talk.
   d. empathize with the sender.

[qytan]

Answer to Question 1

a

Answer to Question 2

d

[WWatsford]

TYSM

[raenoj]

Thanks for the timely response, appreciate it