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Author Question: What percentage of performance gaps are generally attributable to factors external to the individual ... (Read 152 times)

meagbuch

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on: Jul 7, 2018
What percentage of performance gaps are generally attributable to factors external to the individual performer?
 
  (a) 20, (b) 40, (c) 60, (d) 80.

Question 2

When dealing with a difficult customer it is important to quickly point out to the customer how much of the problem is his or her fault.
 
  Indicate whether the statement is true or false


jordangronback

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Reply #1 on: Jul 7, 2018
Answer to Question 1

d

Answer to Question 2

F


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meagbuch

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Reply #2 on: Jul 7, 2018
Correct answers!


jordangronback

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Reply #3 on: Jul 7, 2018
Great! Please up vote :D


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