During the first phase of resistance to change, the _____.
a. forces for and against the change are readily identified
b. change is thoroughly understood and is rationally discussed by organization members
c. people in the organization either support or oppose the change
d. few people who see a need for change may be openly ridiculed
e. none of the above
Question 2
Moving of a value creation activity that was done inside the organization to the outside, where it is done by another company is known as ________.
A) mechanizing
B) outsourcing
C) networking
D) decentralizing
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