Author Question: Extended warranties are typically only available on new cars. Indicate whether the statement is ... (Read 41 times)

karlynnae · **on:** Jul 7, 2018

Extended warranties are typically only available on new cars.

Indicate whether the statement is true or false

Question 2

In the model of planned change discussed in the text, _____.

a. external OD practitioners are not used
b. the practitioner generates change strategies based on his or her expertise without input from organization members
c. institutionalizing the change is undesirable
d. a diagnostic step to define the problem is important
e. answers b and c