With regard to successfully repairing broken trust in negotiations, which of the following is most
true?
A) Allowing the injured parties express their feelings is an important step.
B) People who believe that moral character can change over time are less likely to trust
someone after an apology.
C) Avoid involving a professional third party.
D) Repairing broken trust is more difficult with individuals than with groups.
Question 2
Many municipalities systematically gather input from the public about projects such as parks, freeways, or other developments. Which stage of the planned change process best describes this example?
a. recognize the need for change
b. development of change ideas
c. implementation
d. allocation of resources
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