Regarding 3 rd party techniques for dispute resolution, the ...

[ENagel]

Regarding 3 rd party techniques for dispute resolution, the ________ model involves an
  arbitrator who makes a decision and places it in a sealed envelope.
 
  The threat of the arbitrator's
  decision sits on the table and is destined to be opened unless the parties reach mutual
  agreement.
  A) conventional arbitration
  B) final-offer arbitration
  C) med-arb (mediation followed by arbitration)
  D) arb-med (arbitration followed by meditation)

Question 2

According to John Kotter, leaders involved in organizational change must:
 
  a. move forward with change regardless of follower commitment
  b. celebrate early success
  c. change the organization despite employee resistance
  d. maintain momentum with the change and celebrate only when it is fully accomplished

[Fayaz00962]

Answer to Question 1

D

Answer to Question 2

b;