A common mistake of listeners is to:
a. try to understand how the speaker feels.
b. restate what the speaker says.
c. interpret the speaker's expectations.
d. summarize what has been said.
e. develop a response while listening.
Question 2
You should ask questions when communicating in order to:
a. show interest and active participation.
b. check your understanding and assumptions and determine which issues need to be further discussed.
c. solicit feedback and summarize what you feel you have heard.
d. check to see whether or not the receiver is in sync with the message you are trying to convey.
e. all of the above
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