A sender should take the initiative in eliminating communication barriers by:
a. avoiding the use of personal pronouns such as I and mine.
b. using more than one channel or mode of transmission to send the message.
c. using language specific to the industry being discussed to aid in clarifying concepts.
d. a and c only
e. none of the above
Question 2
The single most important element for sending effective interpersonal communications is:
a. the use of jargon, lingo, slang, clichs, and colorful metaphors in order to demonstrate expertise.
b. making eye contact in order to establish trust.
c. soliciting feedback.
d. credibility.
e. none of the above
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Human Communication: The Basic Course, 14th Edition