An example of effective feedback is _____ a. The customer ...

[Mimi]

An example of effective feedback is _____
 
  a. The customer service department's turnover has increased since you took over the managerial job. What do you think you're doing wrong?
  b. As the figures here show, six months ago the customer service department was among those with the lowest turnover in our division. Over the last six months, the customer service department has developed the highest turnover in the division and is above the industry norm as well. What do you think is going on?
  c. Why don't your employees respect you?
  d. I noticed that your department turnover has increased, customer satisfaction has decreased, you're over budget, and you're always late for meetings. I think it's time you went to a leadership training course. Which one do you want to attend?

Question 2

Which of the following is one of the components of strategy development?
 
  A) distinctive competence
  B) differential advantage
  C) scope of operations
  D) economies of scale

[kiamars2010]

Answer to Question 1

b

Answer to Question 2

C

[Mimi]

Thanks for the timely response, appreciate it

[yeungji]

Excellent