Answer to Question 1
D
Answer to Question 2
The four steps are to set control standards for performance, measure actual performance, compare performance against standards, and respond to deviations. Involving employees who are going to be affected by control in its planning and implementation will enable them to better understand the goal of the control system, how and why the system works, and how their jobs fit into the system. As a result, the employees may be less prone to resist it. Another method to reduce resistance that works well in most cultures is to create a control system that has a clear appropriate focus and that creates reasonable accountability without overcontrolling.
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