Author Question: Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is ... (Read 120 times)

Coya19@aol.com · **on:** Jul 7, 2018

Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?

A) service intangibility
B) service perishability
C) customer participation
D) product bundling and compatibility

Question 2

Special ventures or contract arrangements for inputs are most appropriate when there is a (n) ________ potential for competitive advantage and a (n) ________ degree of strategic vulnerability.

A) high; high
B) intermediate; moderate
C) high; moderate
D) low; low