Outside consultants hired by an organization to provide advice and assistance for major system-wide changes may be at a disadvantage because they have an inadequate understanding of the organization's ________.
A) customers
B) suppliers
C) product
D) processes
E) culture
Question 2
Accept errors have obvious costs to supervisors and their organizations, including which of the following?
A) cost of goods sold
B) cost of training
C) cost of retraining
D) vacation time
E) team respect
