The types of authority include which of the following?
A) assigned
B) assumed
C) staff
D) servicing
E) assisting
Question 2
Appraisal criteria, methods, and documentation must be designed to ensure that they are ________.
A) consistent with standing plans
B) unilaterally prepared
C) promoting the halo effect
D) job related
E) full of subjectivity
Question 3
When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred?
A) dysfunctional
B) functional
C) avoidable
D) voluntary
