When Mary's Macaroons conducted a ________ on its customer ...

[strangeaffliction]

When Mary's Macaroons conducted a ________ on its customer service positions, it found that 35 of the customer service employee's time was being spent on administrative duties, not focusing on customer service.
 
  A) job analysis
  B) value chain analysis
  C) job rewards analysis
  D) competency analysis

Question 2

There is no system of statutory works councils in the United Kingdom.
 
  Indicate whether the statement is true or false

[mariahkathleeen]

Answer to Question 1

A

Answer to Question 2

True

[strangeaffliction]

Thank you

[mariahkathleeen]

No problemo