Answer to Question 1
Typical formal steps in FOR training are shown below.
A . Raters are told that they will evaluate the performance of several employees on several separate performance dimensions.
B. Raters are given an appraisal form and instructed to read and listen to the definition for each of the performance dimensions and the scale anchors.
C. The trainer discusses the various employee behaviors that illustrate various performance levels for each rating scale included in the form. The goal is to create a common performance theory (frame of reference) among raters so they will agree on the appropriate performance dimension and effectiveness level for different behaviors.
D. Participants are shown a videotape of a practice vignette, including behaviors related to the performance dimensions being rated, and are asked to evaluate the employee's performance using the scales provided.
E. Ratings provided by each participant are shared and discussed with the group. The trainer seeks to identify which behaviors participants used to decide on their assigned ratings and to clarify any discrepancies among the ratings.
F. The trainer provides feedback to the group, including discussion of why an employee deserves a particular rating for each dimension.
Answer to Question 2
B
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