Author Question: ________ refers to systems for providing effective and efficient communication with the customer ... (Read 149 times)

rmenurse · **on:** Jul 7, 2018

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

A) Analytical customer relationship management (CRM)
B) Sales force automation
C) Collaborative customer relationship management (CRM)
D) Operational customer relationship management (CRM)
E) Business intelligence

Question 2

Using a utility computing model, cloud computing helps to transform IT infrastructure costs from a capital expenditure to an operational expenditure.

Indicate whether the statement is true or false