Answer to Question 1
Each software product assumes that the software will be used by people filling particular roles and performing their actions in a certain way. ERP vendors justify this standardization by saying that their procedures are based on industry-wide best practices and that the organization will benefit by following these standard processes. This statement may be true, but some inherent processes may conflict with cultural norms. If they do, it becomes difficult for the management to convince the employees in such cultures to follow those inherent processes.
Differences in language, culture, norms, and expectations compound the difficulties of international process management. Just creating an accurate as-is model is difficult and expensive in itself; developing alternative international processes and evaluating them becomes incredibly challenging. With cultural differences, it becomes difficult to determine what criteria should be used for evaluating the alternatives and also for performing the evaluation.
Answer to Question 2
TRUE
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