How does Michael Porter define support business activities? What ...

[ENagel]

How does Michael Porter define support business activities? What do they include?
 
  What will be an ideal response?

Question 2

RFM analysis is a way of analyzing and ranking customers based on on-line survey data.
 
  Indicate whether the statement is true or false

[dyrone]

Answer to Question 1

Michael Porter includes four business activities in his definition of support activities. These include:
 Procurement: managing supplier relationships and buying the product inputs.
 Technology management: product research and development and new procedures, methods and techniques.
 Human resources management: managing employee resources.
 Firm infrastructure management: general management of the firm, finance, accounting, legal services, and government affairs.

Answer to Question 2

FALSE