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Author Question: Customer service modules in CRM systems provide tools for: A) assigning and managing customer ... (Read 78 times)

scienceeasy

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Customer service modules in CRM systems provide tools for:
 
  A) assigning and managing customer service requests.
  B) capturing prospect and customer data.
  C) identifying profitable and unprofitable customers.
  D) managing sales prospect and contact information.
  E) sales quote generation.

Question 2

A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.
 
  A) pivot
  B) drill-down
  C) ad hoc
  D) multi-tier
  E) sensitivity


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onowka

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scienceeasy

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Reply 2 on: Jul 7, 2018
Thanks for the timely response, appreciate it


jamesnevil303

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

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