Answer to Question 1
BPM is business process management, and is the practice of continuously improving business processes. The steps in BPM are (1 ) identifying processes for change, (2 ) analyzing existing processes, (3 ) designing the new process, (4 ) implementing the new process, and (5 ) continuous measurement.
Answer to Question 2
Cross-functional processes are those that require input, cooperation, or coordination between the major business functions in an organization. For instance, when a salesman takes an order, the major business functions of planning, production, inventory control, shipping, accounting, and customer relations will all be involved before the order is completed. What at first appears to be a simple process, fulfilling an order, turns out to be a very complicated series of business processes that require the close coordination of major functional groups in a firm.
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