The department chain you work for has had numerous complaints ...

[geodog55]

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives.
 
  Should you take her advice? Why or why not? What techniques can you use in evaluating the problem?

Question 2

Using an online storage service such as DropBox is a type of virtualization.
 
  Indicate whether the statement is true or false

[frejo]

Answer to Question 1

The advice should not be taken, as it is a rush to judgment, which could mean that the wrong solution is used, wasting time and resources. You should ask the colleague to employ critical thinking. Critical thinking is sustained suspension of judgment with an awareness of multiple perspectives and alternatives. It involves at least four elements:
 Maintaining doubt and suspending judgment
 Being aware of different perspectives
 Testing alternatives and letting experience guide
 Being aware of organizational and personal limitations

Answer to Question 2

FALSE