In a hierarchical organization, the upper levels consist of:
A) managerial, professional and knowledge workers.
B) managerial, professional, and technical workers.
C) professional and operational workers.
D) managerial, professional, and operational workers.
E) knowledge, technical and operational workers.
Question 2
________ is the ability to offer individually tailored products or services using the same production resources as bulk production.
A) Mass customization
B) Size customization
C) Personalization
D) Demand customization
E) CAD