Briefly outline the knowledge management value chain as it might ...

[faduma]

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.
 
  What will be an ideal response?

Question 2

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.
 
  Indicate whether the statement is true or false

[heinisk01]

Answer to Question 1

Steps in the knowledge management chain include:
Acquisition: for an online catalog of a library this would be getting the book data into digital format.
Storage: This would involve the systems for storing this data, perhaps a central server.
Dissemination: The library would need to determine how the card catalog information is accessed by the public or by staff.
Application: This would involve the card catalog becoming part of the library's business processes: for example, the card catalog would be linked to a system of borrowing, so that users would know from the card catalog whether a book was out on loan.
Management and organizational activities: This would entail using the system with a card catalog base for other services, perhaps linking up to a wider library system to share resources, information, or book loaning between systems.

Answer to Question 2

TRUE

[faduma]

Excellent

[samiel-sayed]

Gracias!