Answer to Question 1
Media richness measures how well a communication medium can reproduce all the nuances and subtleties of the message it transmits. Media richness is usually starkly lower online than face-to-face. Many communications are text only, leaving out facial expression, eye contact, voice pitch and tempo, gestures, body posture, and hand gestures. Although words carry meaning, most of what people communicate is actually nonverbal.
Answer to Question 2
The decision-making process is:
1. Intelligence, or problem discovery: How many temps need to be hired, for how long, and what skills would they need?
2. Design, or solution discovery: What temp agencies are available and what are their prices?
3. Choice, or choosing solutions: Evaluate the offerings of the temp agencies, and evaluate the abilities of temps as per need.
4. Implementation, or solution testing: Evaluate the work of each temp against assignments and other needs.
An information system that displayed the temps available for hire along with pertinent information such as rate, and past assignments and evaluations would help in this process.
