In a hierarchical organization, the upper levels consist of A) ...

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In a hierarchical organization, the upper levels consist of
 
  A) managerial and professional employees.
  B) managerial, professional, and technical employees.
  C) professional and operational employees.
  D) managerial, professional, and operational employees.
  E) knowledge workers.

Question 2

Which level of the organization are ESS specifically designed to serve?
 
  A) operational
  B) end-user
  C) middle management
  D) senior management
  E) knowledge workers

[reversalruiz]

Answer to Question 1

B

Answer to Question 2

D

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Wow, this really help

[Joy Chen]

Thanks for the timely response, appreciate it