Author Question: Which of the following statements is true of web-based shopping and online self-service ... (Read 38 times)

shenderson6 · **on:** Jul 7, 2018

Which of the following statements is true of web-based shopping and online self-service applications?

A) They reduce understanding of customer requirements and motives in the long term.
B) They increase the amount of time spent in face-to-face interactions with the customer.
C) They enforce more rigorous security measures than brick-and-mortar versions.
D) They reduce customer loyalty in the long term.

Question 2

Which of the following statements is true of the reporting process?

A) It applies simple operations to reveal patterns in data.
B) It creates unstructured reports and delivers them to users.
C) It involves the use of sophisticated statistical techniques.
D) Its objective is better prediction.