How does changing from a functional view to a process view of the ...

[lbcchick]

How does changing from a functional view to a process view of the business impact the structure of the organization?
 
  What will be an ideal response?

Question 2

________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world.
 
  A) Data mining
  B) Phishing
  C) Internet fraud
  D) Identify theft

[polinasid]

Answer to Question 1

The idea of using the business process, such as order processing, as an alternative way of grouping people and resources can have a large impact on the structure of the organization. First, people are evaluated on a new set of process metrics as opposed to the old view of measuring employees solely on the performance of their functional area. The business process view also leads to a flattening out of the organizational structure from a hierarchical to a more of a matrix structure. This is because decisions and information are pushed down the hierarchy and resources to some extent too.

Answer to Question 2

D