Which of the following is a popular tool used to assess the ...

[gbarreiro]

Which of the following is a popular tool used to assess the overall performance of the IS organization, not just the financial impacts?
 
  A) chargeback system
  B) business manager satisfaction surveys
  C) financial cost-benefit analysis
  D) balanced scorecard

Question 2

A common shortcoming of user-developed applications is:
 
  A) inadequate system testing.
  B) inadequate knowledge of the business problem.
  C) the usage of a prototyping methodology.
  D) too much time spent on documenting the system.

[tuate]

Answer to Question 1

D

Answer to Question 2

B

[gbarreiro]

Thanks for the timely response, appreciate it

[alvinum]

Wow, this really help