Answer to Question 1
A
Answer to Question 2
When the Internet's potential started to become evident, companies looked at its outward use to gain a competitive edge. Most companies initially used the Internet technology internally, building intranets to improve company processes. Often, the first uses were publishing e-forms on the intranet with accompanying automated workflow processes. Companies now use the internet for E-business applications that allow commerce to be conducted across the internet in any time zone in the world. Competitive advantage comes from a firm's business model, not its use of IT.