Current use of sentiment analysis in voice of the customer ...

[Kthamas]

Current use of sentiment analysis in voice of the customer applications allows companies to change their products or services in real time in response to customer sentiment.
 
  Indicate whether the statement is true or false

Question 2

Why is a performance management system superior to a performance measurement system?
 
  A) because performance measurement systems are only in their infancy
  B) because measurement automatically leads to problem solution
  C) because performance management systems cost more
  D) because measurement alone has little use without action

[SAUXC]

Answer to Question 1

TRUE

Answer to Question 2

D