Author Question: A balanced scorecard collects and reports on data from the following perspectives: __________. a. ... (Read 67 times)

cool · **on:** Jul 7, 2018

A balanced scorecard collects and reports on data from the following perspectives: __________.

a. external processes, innovation, supply chain, and financial
b. customer, internal processes, innovation, and financial
c. length of stay, medical procedures, and clinical outcomes
d. clinical outcomes, customer, financial, and innovation

Question 2

Nurses who clarify their values based on the three-step process espoused by Raths, Harmin, and Simon (1978) will be involved in which of the following?

a. Choosing, acting, and evaluating c. Assessing, choosing, and acting
b. Choosing, prizing, and acting d. Assessing, acting, and prizing

quynhmickitran · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

b

a. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectivesthe customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
b. Correct: A balanced scorecard is an approach developed for the business sector to examine performance and refers to collecting and reporting data from several perspectivesthe customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
c. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectivesthe customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
d. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectivesthe customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.

Answer to Question 2

B
The three-step process espoused by Raths, Harmin, and Simon (1978) in their classic work Values and
Teaching is choosing (beliefs that are chosen freely without coercion), prizing (beliefs that are chosen
are cherished), and acting (chosen beliefs are demonstrated consistently through behavior).