Answer to Question 1
Correct answers should include some of the following points.
o Be aware of different communication styles and the influence of culture on communication.
o Be aware of one's preferred communication style, its strengths and limitations, and how it affects colleagues and recipients of care.
o Seek feedback from clients and colleagues and participate in communication validation exercises (e.g. role-playing exercises, case studies).
o Use a range of communication skills to effectively communicate with clients and colleagues (e.g., empathetic listening, reflecting, non-judgmental open-ended questioning).
o Seek and participate in learning opportunities that include a focus on communication and diversity.
Answer to Question 2
A, B, D, E
The nurses could take several actions including forming a disaster plan for their own families,
completing continuing education in disaster preparedness, becoming a volunteer for local or national
disaster relief organizations, and obtaining information about rights and responsibilities in employment
settings and under state law. It would be unrealistic to encourage all residents of the town to move to a
more urban area. While the nurses cannot prevent future tornados, they should be knowledgeable in
methods related to disaster preparedness.
In the communication technique of collaborating, the nurse sends the message that the nurse and pati
The nurse conducts the health history as the first step in the nursing assessment
Phlebitis, nursing
Nursing process
Therapeutic Communication Skills
Wong's Essentials of Pediatric Nursing