This topic contains a solution. Click here to go to the answer

Author Question: Staff in a newly restructured facility are participating in a learning session on Total Quality ... (Read 43 times)

gbarreiro

  • Hero Member
  • *****
  • Posts: 566
Staff in a newly restructured facility are participating in a learning session on Total Quality Management.
 
  At first they are troubled by this method, but then they become encouraged when they hear that this method is going to be used in the organization because __________. a. it will allow them to go focus on the current way of doing things
  b. it includes performance appraisals at all levels
  c. it has been known to be very easy to implement in other health care environments
  d. it reduces the barriers between departments

Question 2

You are working in a clinic with a culturally diverse client base and wish to provide culturally competent care. Which is not necessarily a component in the process of culturally competent care?
 
  a. Cultural awareness c. Cultural organizations
  b. Cultural knowledge d. Cultural desire



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

at

  • Sr. Member
  • ****
  • Posts: 359
Answer to Question 1

d

a. Incorrect: TQM is a method that encourages a change in the current way of doing things to improve processes and customer service.
b. Incorrect: Performance appraisals are not a focus of TQM because performance appraisals are viewed as focusing on individuals, instead of the entire team.
c. Incorrect: TQM is difficult to implement in some health care structures, such as those with vertical hierarchies that may require first talking with the department head before moving an issue forward.
d. Correct: An important aspect of TQM is the reduction of barriers between departments. To continuously improve quality, members of different work groups need to be able to talk with each other.

Answer to Question 2

C
Culturally competent care is an integration of knowledge, attitudes, and skills that enhances
cross-cultural communication and effective interactions. This type of care is a process that combines
the elements of cultural awareness, cultural knowledge, cultural skills, cultural encounters (not cultural
organizations), and cultural desire.




gbarreiro

  • Member
  • Posts: 566
Reply 2 on: Jul 7, 2018
Wow, this really help


EAN94

  • Member
  • Posts: 307
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Astigmatism is the most common vision problem. It may accompany nearsightedness or farsightedness. It is usually caused by an irregularly shaped cornea, but sometimes it is the result of an irregularly shaped lens. Either type can be corrected by eyeglasses, contact lenses, or refractive surgery.

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

For a complete list of videos, visit our video library