Staff in a newly restructured facility are participating in a ...

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Staff in a newly restructured facility are participating in a learning session on Total Quality Management.
 
  At first they are troubled by this method, but then they become encouraged when they hear that this method is going to be used in the organization because __________. a. it will allow them to go focus on the current way of doing things
  b. it includes performance appraisals at all levels
  c. it has been known to be very easy to implement in other health care environments
  d. it reduces the barriers between departments

Question 2

You are working in a clinic with a culturally diverse client base and wish to provide culturally competent care. Which is not necessarily a component in the process of culturally competent care?
 
  a. Cultural awareness c. Cultural organizations
  b. Cultural knowledge d. Cultural desire

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Answer to Question 1

d

a. Incorrect: TQM is a method that encourages a change in the current way of doing things to improve processes and customer service.
b. Incorrect: Performance appraisals are not a focus of TQM because performance appraisals are viewed as focusing on individuals, instead of the entire team.
c. Incorrect: TQM is difficult to implement in some health care structures, such as those with vertical hierarchies that may require first talking with the department head before moving an issue forward.
d. Correct: An important aspect of TQM is the reduction of barriers between departments. To continuously improve quality, members of different work groups need to be able to talk with each other.

Answer to Question 2

C
Culturally competent care is an integration of knowledge, attitudes, and skills that enhances
cross-cultural communication and effective interactions. This type of care is a process that combines
the elements of cultural awareness, cultural knowledge, cultural skills, cultural encounters (not cultural
organizations), and cultural desire.

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