As a nurse manager, you have heard your staff talking about poor ...

[dmcintosh]

As a nurse manager, you have heard your staff talking about poor wages, unsafe staffing, and mandatory overtime issues. An initial effective way of dealing with this type of conversation would be to:
 
  a. report this to upper management.
  b. discuss these concerns with your staff using a nonpejorative tone.
  c. ask your supervisor what to do.
  d. do nothing because it will go away on its own.

Question 2

Verbal communication relies on which of the following to convey a message?
 
  a. Facial expression c. Gestures
  b. Posture d. Speaking words

[orangecrush]

Answer to Question 1

B
Whenever staff members gather to discuss workplace issues such as poor wages, unsafe staffing,
mandatory overtime, and job security concerns, there is the potential of collective bargaining actions
such as unionization or strikes. An effective nurse manager would initially discuss these matters with
staff (especially with those who were overheard discussing these concerns) first to find out exactly
what the concerns are and then try to determine how widespread they are among the unit.

Answer to Question 2

D
Verbal communication relies on speaking words to convey a message. Nonverbal communication
consists of aspects of communication that are outside what is spoken such as appearance, facial
expressions, posture, gait, body movements, position, and gestures.