Answer to Question 1
A, B, C, D
Questions concerning family relationships such as your marital status or children cannot legally be
asked during job interviews. Other topics that are not legal are questions related to your social
organizations, political or sexual orientation, age, cultural heritage, or health/medical history.
Answer to Question 2
Correct answers should include 3 points from the following list.
o Assign shifts to maximize continuity of care and caregiver.
o Use visual cues on draft schedules to guide appropriate assignment of staffing levels, including knowledge and skill, on a shift-to-shift basis.
o Self-scheduling occurs against a master schedule with a predetermined number of shifts to be filled on a daily and shift-by-shift basis.
o Weekend time periods are clearly defined.
o Full-time and part-time staff must work their budgeted complement and their required percentage of weekend and shift.
o Staff will have equal access to preferred tours on a rotational basis.
o Written scheduling guidelines include a process to reach consensus on the length of time available to each rotational group to choose preferred shifts and negotiate changes.
Answer to Question 3
A
The message originates with the sender. It consists of verbal and nonverbal stimuli that are taken in by
the receiver. The message is the what in communication. The receiver takes in the message and
analyzes it. The new message that is generated by the receiver in response to the original message from
the sender is the feedback.